The Albanese government’s self-exclusion system, BetStop, is facing significant criticism after a Sydney man was able to bypass the safeguards intended to protect him from gambling. Despite signing up for a lifetime ban, the man, battling severe addiction, lost nearly $70,000 by circumventing the system’s protections.
BetStop was introduced in August last year as a solution to help individuals who struggle with gambling addiction. The scheme allows users to self-exclude from all online wagering services, promising to block access to betting accounts and stop direct marketing from betting companies. However, the system’s credibility is now being questioned after it failed to prevent one individual from gambling across multiple platforms.
How BetStop Was Bypassed
The man, whose identity has been protected, shared that after registering for BetStop, he could open accounts with eight betting agencies simply by slightly altering his personal information. He used variations of his name, a different email address, and a new phone number to bypass the restrictions that should have stopped him from betting. This loophole enabled him to continue gambling for real money online and, ultimately, led to substantial financial losses.
The Australian Communications and Media Authority (ACMA), the regulatory body overseeing BetStop, has since investigated these betting agencies, examining whether they complied with the requirements of the self-exclusion system. Concerns about how easily someone in the program could evade its intended protections have been raised, raising questions about the scheme's effectiveness.
Calls for Reform
This incident has sparked calls for a review of BetStop’s framework, as gambling reform advocates question whether the current system provides adequate safeguards for vulnerable individuals. The man’s story highlights how easy it was to manipulate the system, reigniting the debate over whether the scheme is robust enough to tackle gambling addiction in Australia.
While the Albanese government had hailed BetStop as a key step in reducing harm from online wagering, critics argue that the scheme is only sufficient with stronger enforcement and more thorough verification measures. There are concerns that smaller betting agencies may not be as diligent as larger operators in adhering to the system’s requirements.
The government has acknowledged these concerns, stating that improvements are necessary to close loopholes and strengthen the scheme’s ability to protect those seeking help. A statutory review of BetStop is set to commence soon, examining whether the current regulatory framework is fit for purpose. This review will involve public consultation, and recommendations are expected to be presented to the federal parliament within the next 18 months.
A Broader Issue
The case of the Sydney gambler also draws attention to the broader issue of problem gambling in Australia, where gambling losses are among the highest in the world. The Albanese government has faced growing pressure to take more decisive action, particularly following a parliamentary inquiry that called for stronger regulations, including a national ban on gambling advertising and stricter industry oversight.
While BetStop was designed to be a tool for individuals to manage their gambling habits, the recent failure suggests that more comprehensive solutions are needed. Reform advocates argue that the government must address the root causes of gambling addiction and that simply relying on self-exclusion programs may not be enough to mitigate the harm caused by problem gambling.
Looking Ahead
As the government prepares to review BetStop, it remains clear that more must be done to protect individuals from the financial and emotional devastation that gambling addiction can cause. The investigation by the ACMA will likely shed light on whether non-compliant betting agencies are undermining the system, and further action may be taken against those found guilty.
